PricingTransparent pricing for Quality Management

Q: 2. What is the difference between Admin and Viewer licenses?

OwlCoach distinguishes between Admins, who configure and manage OwlCoach, and Viewers, who access results and quality reports. This allows licensing costs to reflect how each user works with OwlCoach.

Q: 3. What additional costs may apply beyond the user licenses?

In addition to user licenses, usage-based add-ons are available. These allow you to expand OwlCoach’s analytics and AI capabilities based on your specific needs and usage. The add-ons you need depend on your requirements and intended scope of use.

Q: 5. Do I have to choose OwlCoach after completing the Quick Check?

The Quick Check is non-binding and free of charge. Its primary purpose is to assess your current situation and identify areas with potential for improvement. Together with MUUUH!, you can then explore which next steps make sense and how OwlCoach can support your quality management.

OwlCoach is licensed on a per-user basis, with separate license fees for Admin and Viewer roles. In addition, usage-based add-ons are available, allowing you to expand analytics and AI capabilities based on your specific requirements. Unlike traditional quality management solutions, there are no license fees for the agents being evaluated – you only pay for the users who configure, manage, or review quality reports.

Manual

Admin user / month

Viewer (Light User) $ 5 per month

Pre processing

Per evaluation

Per call minute (transcription)

Case sampling

Manual case sampling included

Rule-based case sampling

Quality assurance

Manual quality assurance

AI-based

$36

Admin user / month

Viewer (Light User) $ 5 per month

Pre processing

Per evaluation

Per call minute (transcription)

Case sampling

Manual case sampling included

Rule-based case sampling

Quality assurance

Manual quality assurance

AI-based quality assurance

Live quality coach

Per evaluation

AI-based quality assurance

LLM usage is billed based on actual consumption. Customers may use their own language model (Bring Your Own Model) or a language model provided by ThinkOwl. Charges depend on the selected model and actual usage.

All fees are exclusive of all taxes, levies, duties, or similar governmental assessments of any kind, including but not limited to value-added, sales, use, or withholding taxes imposed by any local, state, provincial, federal, or foreign jurisdiction (collectively, "Taxes").

FAQs about OwlCoach pricing and licensing

1. How does OwlCoach licensing work?

OwlCoach is licensed on a per-user basis, with different license fees for Admin and Viewer roles. Licenses are required only for users who configure, manage, or review quality reports. There are no additional license fees for employees whose customer interactions are evaluated by OwlCoach.

2. What is the difference between Admin and Viewer licenses?

OwlCoach distinguishes between Admins, who configure and manage OwlCoach, and Viewers, who access results and quality reports. This allows licensing costs to reflect how each user works with OwlCoach.

3. What additional costs may apply beyond the user licenses?

In addition to user licenses, usage-based add-ons are available. These allow you to expand OwlCoach’s analytics and AI capabilities based on your specific needs and usage. The add-ons you need depend on your requirements and intended scope of use.

4. What is included in the free Quick Check with MUUUH!?

The Quick Check provides an initial structured assessment of your quality and performance management. First, you complete a self-assessment to capture your current situation. You then review the results together with the quality and performance experts at MUUUH! to identify strengths, areas for improvement, and initial opportunities for further development.

5. Do I have to choose OwlCoach after completing the Quick Check?

The Quick Check is non-binding and free of charge. Its primary purpose is to assess your current situation and identify areas with potential for improvement. Together with MUUUH!, you can then explore which next steps make sense and how OwlCoach can support your quality management.

Get started with your individual Quick Check

Together with the quality management experts at MUUUH!, we assess your existing quality assurance processes and identify specific opportunities to improve your quality management.

Schedule a Quick Check